Question 1

What's Included with White Glove Setup?

Accepted Answer

For an added fee, our professional setup crew can provide that “white glove” touch! After you’ve received your order, you’ll have a separate appointment with our White Glove technicians, who will:

Unbox and set up your GhostBed mattress, Adjustable Base and/or All-in-One Foundation
Remove your current mattress and box spring (if needed)
Remove all packaging material from your delivery (boxes, etc.)

Note: When you’re coordinating your appointment time, please let the White Glove team know if you need haul-away services for your current mattress and/or box spring.

Question 2

Where is White Glove Service Available?

Accepted Answer

Our White Glove service is available in all 50 states, although some exceptions may apply for extended service areas. Please give us a call at (954) 371-2004 if you have any questions!

Question 3

How Do I Order White Glove Setup?

Accepted Answer

If it’s available in your area, you’ll see "White Glove Setup" as an option at checkout. If you’ve already placed your order and would like to add White Glove, please give us a call at (954) 371-2004.

Question 4

What is the Fee for White Glove Setup?

Accepted Answer

The fee for White Glove setup and mattress removal is $279. Upgrading several rooms at the same time? Even better! It’s a flat rate, no matter how many items are in your order.

Note: Once you’ve placed your order, White Glove service is considered final sale. It cannot be canceled after checkout and the White Glove fee will not be refunded in the event of a return under the 101-Night Sleep Trial or any order cancellation.

Question 5

Can I Cancel White Glove Service Once I've Purchased It?

Accepted Answer

No, White Glove service is considered final sale once your order is placed. We cannot cancel the service after checkout and we do not offer refunds in the event of a return.

Question 6

Can I Select the Day and Time of My Delivery?

Accepted Answer

With our White Glove service, your items will be delivered lightning-fast to your doorstep via FedEx. You’ll receive tracking information so you know when to expect it.

Then, you’ll work with our White Glove team to select your day and time for your setup appointment. Most of the time, we can get you scheduled for the same day or the day after your items are delivered! For some extended service areas, it may take a bit longer.

Question 7

How Do I Track My Order?

Accepted Answer

Your order will arrive via FedEx, prior to your White Glove appointment. You’ll receive your order number and tracking information via email.

Once you’ve received your package(s), all you’ll need to do is bring them inside your home. At your appointment time, the setup technician will take it from there!

White Glove Setup & Mattress Removal

How it Works

White Glove Setup Includes:

White Glove Setup Does not Include:

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Frequently Asked Questions