Question 1

How Much Does Shipping Cost?

Accepted Answer

Shipping & handling is FREE for all 48 continental states (yay!). All of our manufacturing locations are located in the continental U.S., so we do need to charge for freight shipping to Alaska & Hawaii ($600).

Please note that orders shipped to Alaska or Hawaii are not eligible for the 101-Night Sleep Trial and cannot be returned.

Question 2

Can I Delay Shipment of My GhostBed Order?

Accepted Answer

Yes, in most cases our Sleep Experts can accommodate your scheduling needs by delaying your delivery window. Please give us a call at (954) 371-2004 prior to placing your order and we can go over your options!

If you’ve already placed your order, you can sign up for FedEx Delivery Manager® and arrange for your package to be held at a FedEx location or request a vacation hold at no extra cost. Fees may apply to other services such as changing your delivery address. Click here to sign up.

Question 3

What are the Dimensions of the Box My Product is Shipped In?

Accepted Answer

The dimensions and weight of the box will vary, depending on which mattress or product you’re purchasing. On each product page, you’ll see a “Prices & Sizing” section with this information. You can also contact us via phone, email or live chat.

Question 4

How Do I Request a Mattress Return Under the Sleep Trial?

Accepted Answer

Returns are simple, easy and hassle-free when you buy directly from GhostBed. Here’s how our Comfort Guarantee works:

Your return request can be processed after your new GhostBed has been in your home for 30 days.
After day 30 and BEFORE day 101, if you’re unsatisfied, just let our friendly support team know! Fill out the return request form here and we'll be in touch.
We’ll work with you to make it right or give you a refund.

Please note if we receive your return request after the end of your trial period, you will not be eligible for a refund. We also need to receive your documentation within 30 days to secure your refund. If your purchase was made using a Groupon or another online voucher program, the trial and guarantee are not valid with your purchase.

If you purchased your GhostBed through Amazon, please make your return request directly through them by following these steps:

Visit the Amazon Return Page
Find your item
Select “Return or Replace Item”

Question 5

Why Can’t I Return the Mattress Before 30 Days?

Accepted Answer

Just like a new pair of shoes, your new mattress needs some time to break in. We ask that you give your GhostBed a solid 30-day try to let your body adjust (it’ll be worth it, we promise!).

Many people find it takes at least two weeks to get used to a new mattress, especially when switching from a traditional innerspring to a foam mattress. Plus, your mattress may need a little time to “break in” and feel right to you. After GhostBed has been in your home for at least 30 days, you can start the quick and easy return process.

Question 6

Can I Exchange or Upgrade My GhostBed For a Different Model?

Accepted Answer

Yes, we can help you with that! Please contact us via phone, email or instant live chat.

Question 7

Is There a Limit on How Many Mattresses I Can Buy and Return?

Accepted Answer

We can accept one mattress return per household and per person.

Question 8

How Do I Return Other Products?

Accepted Answer

Select products are eligible for returns. To start a return, please contact us via phone, email or live chat.

Question 9

Why Can't I Return Other Items in My Order, Like Bedding?

Accepted Answer

If your GhostBed mattress or pillow doesn’t work out, no hard feelings! We know that finding the perfect mattress or pillow can be super subjective. While other items—like our luxury Adjustable Base or our premium sheets—aren’t eligible for return, there’s good news: they’ll pair perfectly with your next mattress, whether it’s a GhostBed or another brand.

Question 10

Does GhostBed Pick Up My Mattress Return?

Accepted Answer

Depending on your area, we may be able to help if you're unable to coordinate a donation near you. Some of the charities we frequently work with include Salvation Army, Goodwill and Habitat for Humanity.

Question 11

What Happens to My Mattress After I Return It?

Accepted Answer

Since the mattress is still basically brand-new, it's a perfect candidate for donating. We'd love to keep things local, so we may ask for your help in finding an organization or charity near you. It’s truly a win-win—instead of being destined for a landfill, the mattress goes to someone in need.

Question 12

Can I Return an Unopened Item?

Accepted Answer

Yes, unopened and unused mattresses can be returned to us. A 15% restocking fee will be deducted from your refund. Foundations will incur a separate fee.

Question 13

How is My Refund Calculated?

Accepted Answer

If you’re totally sure you don’t love the comfort of your GhostBed mattress and/or GhostPillow, we’ll work with you to coordinate the return and your refund. (We’re not crying, we swear... must be these onions we’re cutting up.)

While return & refund policies are never fun to read, here’s what you need to know.

MATTRESSES:

Promotions and/or discounts will result in an adjusted refund amount
Non-refundable items in your order, as well as recycling fees, extended warranties and/or White Glove add-on won’t apply to your refund
If you’re returning the GhostBed Massage Mattress, we’ll send you instructions and a prepaid FedEx label to send the cover and electronics back to us. This is required in order to process your return

PILLOWS:

Promotions and/or discounts will result in an adjusted refund amount
Non-refundable items in your order, as well as recycling fees, extended warranties and/or White Glove add-on won’t apply to your refund
Pillows will need to be shipped back at your expense and will incur a small restocking fee (don’t worry: we’ll share our best tips for keeping the shipping expense small!)

Got it? Great! Now let’s get back to the fun stuff.

Free Shipping & Mattress Returns with GhostBed

Spooky-Fast Shipping on Every Order

Delivered Right to Your Door

GhostBed's Refund Guarantee

Hey, what happens to my mattress if I return it?

Frequently Asked Questions